Frequently asked questions
Maintenance
What will you do to prepare my apartment before I move in?
Each apartment is turned over including cleaning and painting as needed.
Do you have on-site maintenance?
Yes.
An item in my unit needs repair. How do I get help?
Submit a work order through the online resident portal.
How are maintenance issues handled?
First come, first served, as long as it is not an emergency.
Do I have to be present for a service technician to perform work?
No, but you must note that the team has permission to enter the unit.
What happens if I am locked out?
During regular office hours, contact the office. After office hours, contact a locksmith.
Am I allowed to decorate the apartment without penalty?
Yes, but the home must be returned to original condition to avoid charges.
Amenities
What amenities does the property offer?
Pool, spa, fitness center, community grills, basketball court, community spaces and a clubhouse. For more information, please visit our Amenities page.
During which time periods are the pools and decks available for use?
The pool is seasonal and the spa is open throughout the year. The hours are 8 a.m. to 10 p.m.
Is parking available?
Yes, assigned per unit.
Where are the washer and dryer/hookups?
Each unit has a washer and dryer.
Is your community pet friendly?
Yes, pets are welcome.
What are the fees associated with having pets?
$200 pet deposit for the first pet and $100 for the second pet. Pet rent is $35 for the first pet and $15 for the second pet. Cats and dogs.
Are there weight or breed restrictions on pets?
No weight restrictions, but there are breed restrictions.
What appliances are standard?
Washer, dryer, microwave, range and refrigerator.
Do you offer furnished apartments?
No.
Do you offer short-term leases?
Lease terms are between 4 and 13 months.
Do you offer corporate leases?
No.
If I have a package delivered, will you hold it at the leasing office?
The office does not hold packages. We have a Parcel Pending package locker available.
What are the hours of the fitness center?
24/7.
What type of exercise equipment is available in the gym?
Treadmills, bike, recumbent bike, rower, elliptical, dumbbells, kettlebells, cable machines and a small studio space.
Are there building quiet hours or fees for using communal spaces?
Quiet hours are 10:00 p.m. to 7:00 a.m. We offer our clubhouse for a small fee; information can be requested through the leasing office.
Admin
Does it cost anything to take a tour?
No.
Do I have to make an appointment or do you accept walk-ins?
We prefer appointments, but also accept walk-ins.
How accessible is the management at the local office?
Our office is open 7 days a week.
How do I apply for an apartment?
We accept online applications and also have paper applications in the office upon request.
How long does it take for an application to be approved?
It varies, but typically takes 3 to 5 business days.
How much will I pay in up-front costs when I sign the lease?
An application fee for all applicants, a security deposit and the prorated rent.
What are my options for paying my rent?
Online through the resident portal with a checking account or a debit or credit card, or in the office with a paper check, cashier's check or money order.
How do I pay my rent online?
Through the resident portal.
Are there any monthly fees?
Some card payments charge a service fee.
Am I required to purchase renter's insurance?
Yes. Renters insurance is required. It must have a minimum general liability coverage of $100,000.00 per occurrence, list the apartment community as an interested party on the policy declaration page or Certificate of Insurance (COI), and name all residents on the lease as insureds. Each resident may instead obtain a policy with limits in the minimum amount listed.
Which utilities are included in my rent?
None. They are billed separately.
How do I set up my utilities?
Contact PGE and arrange the rest through the community.
Which provider can I use for internet and cable?
Any company that offers service with the existing equipment in the apartment.
Does this community offer a bonus if I was referred by one of my friends?
$200 referral.
What are the policies about guests?
Guests can visit for 10 consecutive days or 20 days total in 12 calendar months before having to fill out an application to be added to the lease. All guests are bound by the same policies as the leaseholder.
If I transfer from one apartment community to another, will my security deposit transfer?
A new deposit must be paid.
Will I be allowed to sublet my apartment?
No.
What fees will I need to pay if I have to break my lease?
1.5 times the base rent of the apartment.
Location
Is there public transportation within close proximity of the buildings?
Bus lines are within 0.7 miles of the property.
What is your community nearby?
Shopping centers, grocery stores and schools. Please visit the Neighborhood page for more details.
Which school district are you in?
North Clackamas District 12.
How far away is the nearest dog park?
2.8 miles.
Are there bike trails nearby?
Yes, about three miles away.
Where do residents shop?
There are many stores and malls nearby, including New Seasons and Fred Meyer. Please check the Neighborhood page for more.
What's the name of the nearest coffee shop and how far is it from the property?
Cafe Le Fleurs is a mile away.
Directions
How do I get to your community?
Off of Clackamas Highway. Please visit the Neighborhood page for more detailed directions.
What's the nearest cross street?
SE Rock Creek Blvd and Parklane Dr.
Curious to learn more?
Schedule a tour of our property and find your new home!